Senior Business Analyst

🚀 Hiring Alert: Senior Business Analyst – RQ11336 🚀
📍 Client: Ministry of Public and Business Service Delivery and Procurement
📌 Location: 222 Jarvis St, Toronto, Ontario (Onsite)
📅 Estimated Start Date: August 10, 2026
📅 Contract End Date: July 30, 2027
⏳ Duration: 249 Business Days (Extension probable)
🕒 Hours: 7.25 hours/day
🔐 Security Clearance: Not Required
We are looking for a Senior Business Analyst with strong experience in Microsoft Dynamics 365 Customer Service and Power Platform to support business transformation and service delivery improvement initiatives.

Must Have Skills & Experience:
✅ Experience implementing best practices for Customer Service, Case Management, and Inquiry Management processes using Microsoft Dynamics 365 Customer Service and Power Platform capabilities.
✅ Strong experience leading business analysis activities for complex business projects.
✅ Ability to analyze business problems/opportunities and document technical business requirements.
✅ Experience creating:
• Context Diagrams
• Use Cases & Use Case Models
• Process Maps
• Stakeholder Maps & Assessments
• System Diagrams
• Business Cases & Options Analysis

📩 Interested candidates, please share your updated resume directly at:

✉️ mishra.neha@smsoftconsulting.com Neha Mishra
Please include the following details in your email:
• RQ11336
• Closing Date: Thursday, July 30, 2026 – 10:00 AM EST
• Updated Resume (Word Format)
• References
• Expected Hourly Rate
• Visa Status
• LinkedIn Profile ID
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