Senior Project Manager

Sr PM contract (banking, call/contact centre operations/process improvement ) – looking for a “typical #banking PM” with experience in call centre/contact centre operations.

Business PM to support on a Call Centre and Service Operations enhancement. Please note, this PM will sit in the Business PMO (not the Technology PMO) so we need candidates who understand the business impacts (more focused on process changes, stakeholders, etc.), not how the technology or tools need to change.

Contract duration: 6 months to start
Onsite: 2-3 days per week
Location: core downtown Toronto
Hrs/week: 37.5
Hourly rate: 90 incorporated

REQUIREMENTS/ Must-Haves:
It’s for a call centre/contact centre #upgrade, so im looking for someone who has worked on those projects at any of the Big6 Canadian banks, ideally #commercial #banking.
– Minimum 10y of PM experience (must-have!)
– Strong background in business process improvement, mapping, re-engineering, automation, and process documentation
– Advanced stakeholder engagement, collaboration, and relationship management skills, including influencing without direct authority (“soft power”)
– Managing significant BAU workloads
– PM software and tools (e.g., MS Project, Jira, Asana)
– Experience in call centre/contact centre operations
– #Process #Improvement certifications (e.g., Lean, Six Sigma)
– Valid PMP designation (PMI or equivalent)
– Training in #ChangeManagement (e.g., Prosci, ADKAR) – nice to have

IMPORTANT: Only candidates that meet the eligibility criteria and have required Must-Have technical expertise will be contacted/responded. Please send your most updated CV in WORD that includes description of your experience with required technologies/skills to Eugenia.Semianchuk at OnX dot com at your earliest convenience.
***Queries from agencies will NOT be responded**