Operational Engineer – Contact Centre / Telephony

Hiring: 2 Operational Engineer – Contact Centre / Telephony | Sun Life | GTA / Waterloo | 6-Month Contract

Primarily Remote: 1 day/month onsite in North York or Waterloo
We’re looking for a hands-on Operational Engineer to support and modernize enterprise telephony and contact centre solutions.

Key Skills:
2+ years of Microsoft Teams Telephony / Teams Phone
Call queues, auto attendants, provisioning and troubleshooting
Enterprise telephony, DID/toll-free numbers and call routing
Amazon Connect / AWS administration and operational support
Telephony migrations and solution engineering
3–5 years supporting/designing cloud-based solutions
Strong requirements gathering, stakeholder management and documentation skills
Exposure to or interest in AI, GenAI and automation

Interested candidates can send their resume to anila.dada@amyantek.com or anu.esthapanose@amyantek.com.