Amazon Connect Engineer (Microsoft Teams)

🚀 NOW HIRING: Amazon Connect Engineer (Microsoft Teams) | Remote (Ontario)

Are you passionate about cloud communications, enterprise telephony, and the future of AI-enabled customer experiences?

We’re looking for an Amazon Connect Engineer to join a major technology transformation initiative within the insurance sector. This role offers the opportunity to work with Microsoft Teams Telephony, Amazon Connect, AWS cloud technologies, and emerging AI solutions while helping modernize enterprise communication platforms used by thousands of employees and clients.

• Salaried: $48-$58/hour
• Incorporated: $58-$68/hour
• 6-month contract with strong extension potential
• 37.5 hours/week
• Primarily remote within Ontario

🔹 What You’ll Be Doing:
• Lead and support Microsoft Teams Telephony migration initiatives
• Design and enhance Amazon Connect and AWS-based solutions
• Collaborate with business stakeholders, architects, and technology teams
• Develop technical designs and implementation strategies
• Support cloud operations, reliability, and platform performance
• Contribute to DevOps, automation, CI/CD, and infrastructure modernization
• Explore opportunities to leverage AI and cloud-native technologies
• Create documentation, standards, and operational procedures
• Mentor teams and share technical expertise

🔹 What We’re Looking For:
✅ Experience with Microsoft Teams Phone and enterprise telephony environments
✅ Amazon Connect administration and AWS experience
✅ Cloud solution design, implementation, or support experience
✅ Knowledge of call routing, DID numbers, toll-free services, and telephony migrations
✅ Ability to translate business requirements into technical solutions
✅ Interest in AI, automation, and emerging technologies
✅ Strong communication and documentation skills
✅ Enhanced Reliability Clearance (ERC)

⭐ Nice to Have
• Amazon Connect architecture experience
• AWS Lambda and Python development
• Terraform, Jenkins, Ansible, Bitbucket, CI/CD
• AWS AI and Machine Learning services

This is an excellent opportunity to join a forward-thinking team at the intersection of cloud, communications, and artificial intelligence while helping shape the future of enterprise contact centre solutions.

📩 Interested or know someone who might be a fit? Send me a message or apply today!