Business Analyst-eMessaging

Are you a seasoned Business Analyst with strong e-messaging experience? Apply Now!

Working with one of our top financial clients, this role calls for a Business Analyst-eMessaging. The successful candidate will support critical documentation management for a major banking project, collaborating with a team of technical and operational stakeholders to review, organize, and improve a comprehensive set of operational artifacts spanning over a decade.

Pay rate range (CAD): $69.57/hr – $83.48/hr

Responsibilities

Manage and maintain extensive operability and reliability documentation across production, staging, and development environments
Collaborate with internal and external audit teams, process specialists, and technical subject matter experts to review and organize artifacts
Support the team in ensuring standards and procedures are accurately reflected and maintained within documentation
Prepare and present reports, plans, and proposals to stakeholders
Foster strong working relationships across multiple teams and business lines
Critically analyze current processes to identify gaps and recommend improvements
Support platform lifecycle activities, including configuration, administration, and support for end-user technology tools
Adapt to fluctuating work environments, prioritizing deliverables within tight timelines
Demonstrate technical aptitude and hands-on experience with application/configuration support in an agile environment
Desired Skill-Set

Post-secondary education
5 to 7 years of experience as a Business Analyst or similar role
3+ years of experience in e-messaging support and systems
Strong proficiency with MS Office tools (Excel, Word, PowerPoint, Outlook)
Familiarity with technical documentation creation and management
Excellent communication and interpersonal skills
Self-starter with the ability to work independently
Experience supporting operational documentation and process workflows within an Agile framework
Nice to Have

Previous experience with financial services organizations
Knowledge of infrastructure support or platform lifecycle management
Experience with process improvement initiatives
Ability to effectively manage multiple relationships within and outside the team