Operations Officer

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Working with one of our top financial clients, this role calls for an Operations Officer. The position is responsible for providing broad operational support within the Operations & Technology team, ensuring service levels and business objectives are met through accurate processing, transaction management, reconciliation, and internal collaboration. The role offers opportunities for extension and potential conversion based on performance and business needs.

Pay rate range (CAD): $17.60/hr – $24.88/hr

Responsibilities

Post banking transactions, including debit and credit entries, in high-compliance environments
Perform daily reconciliations accurately and efficiently
Meet high-volume SLA requirements consistently
Interact primarily with internal teams to ensure seamless processing and issue resolution
Ensure all processing and inquiries are handled within established standards and service levels
Support internal partner relationships and contribute to operational effectiveness
Follow audit and process guidelines to prepare for satisfactory audit outcomes
Identify risks and escalate issues as necessary
Stay current with process and technology improvements and adapt accordingly
Demonstrate flexibility to accommodate changing policies and procedures
Desired Skill-Set

2-4 years of banking/financial experience in retail banking (candidate has 4 years)
Proficiency in Microsoft 365, especially Excel, Outlook, and Word (4 years)
Experience with reconciliation processes
Strong attention to detail and accuracy
Excellent organizational and time management skills
Ability to work independently and collaboratively
Self-motivated and goal-oriented
Effective written and verbal communication skills
Understanding of MM and FX products (e.g., options, foreign exchange spots and forwards, money market deposits and loans)
Knowledge of global and WSS platforms is advantageous
Nice to Have

Risk and compliance background (4 years)
Experience with cash products such as loans, deposits, swaps, and forwards
Knowledge of additional banking platforms or software