Production Support Analyst

Are you ready to leverage your expertise in supporting enterprise technology applications? Apply Now!

Working with one of our top financial clients, this role calls for a Technical Support Analyst/Azure & PowerPlatform Support. This position involves providing advanced production and application support within a dynamic technology modernization initiative. As a critical member of the Enterprise Technology team, you will work on emerging technologies, including AI/ML capabilities and Power Platform, contributing to impactful modernization efforts.

Pay rate range (CAD): $63.77 – $87.00/hr

Responsibilities

Investigate, troubleshoot, and resolve operational issues across multiple enterprise applications and systems, prioritizing based on severity and strategic importance
Manage issue logs and service requests, ensuring timely resolution and client satisfaction
Design and implement preventative solutions to reduce recurrence of issues
Collaborate with business and technology partners to communicate updates, ensure compliance, and support organizational policies
Assess the impact of system changes and projects, ensuring adherence to security, business, and compliance standards
Research and recommend policies, procedures, and standards to optimize system performance and support modernization initiatives
Support onboarding of new technologies, including AI/ML models and Power Platform components, ensuring smooth integration
Participate in the testing, validation, and deployment of system updates and new features
Contribute to documentation of processes, incidents, and resolutions to promote knowledge sharing
Desired Skill-Set

Minimum of 5 years supporting applications in Microsoft Azure
Extensive experience supporting Cloud environments
Proven ability supporting Power Platform applications
Strong UNIX/Linux environment expertise
Middleware support experience
Batch processing support skills
Excellent communication and collaboration abilities
Ability to analyze complex issues and provide strategic solutions
Familiarity with system impact assessments for change management
Nice to Have

Experience supporting AI/ML models
Knowledge of CASS, OCP Container, AutoSys, and Informatica
Understanding of automation tools and scripting languages
Soft Skills

Influential relationship builder capable of inspiring outcomes and sharing expertise
Digitally savvy with a passion for innovative technology solutions
Exceptional attention to detail and critical thinking abilities
Client-focused mindset committed to delivering the right solutions
Values-driven approach emphasizing trust, teamwork, and accountability