Technical Lead – ServiceNow

🚀 We’re Hiring: Technical Lead – ServiceNow
📍 Location: Canada
💼 Experience: 10–15 Years
💼 Employment Type: Full-Time
We are looking for an experienced Technical Lead – ServiceNow to lead enterprise-scale ServiceNow delivery for a large utility client. The ideal candidate should have strong hands-on expertise across ITSM, ITOM, CMDB, SecOps, platform development, integrations, and production support while mentoring development teams and working closely with business stakeholders.
Key Responsibilities
Lead end-to-end ServiceNow technical delivery and application support.
Configure and enhance ITSM modules including Incident, Problem, Change, Request, Service Catalog, Knowledge, SLA, and Major Incident.
Implement and support ITOM capabilities such as Discovery, Service Mapping, Event Management, and Operational Visibility.
Manage CMDB governance, CSDM, CI relationships, reconciliation, and data quality.
Support SecOps capabilities including Security Incident Response and Vulnerability Response.
Develop and customize Business Rules, Script Includes, Client Scripts, UI Policies, ACLs, Flow Designer, and Workflows.
Build integrations using REST/SOAP APIs, IntegrationHub, MID Server, Import Sets, and Transform Maps.
Participate in release management, upgrades, ATF testing, production support, and performance tuning.
Mentor developers, conduct code reviews, and ensure platform best practices.
Required Skills
10–15 years of IT experience with strong ServiceNow technical leadership.
Expert knowledge of ServiceNow ITSM, ITOM, CMDB, and SecOps.
Strong scripting and platform customization experience.
Hands-on experience with Flow Designer, Business Rules, Script Includes, ACLs, and UI Policies.
Experience with Discovery, Service Mapping, Event Management, and CMDB governance.
Strong REST/SOAP API and IntegrationHub implementation experience.
Experience with Service Portal, Workspace, UI Builder, and platform security.
Knowledge of ATF, ServiceNow upgrades, release management, and production support.
Good understanding of ITIL, Agile, DevOps, Jira, Azure DevOps, and Git.
Excellent communication and stakeholder management skills.
Preferred Experience
Utility or regulated enterprise environments.
Managed Services delivery.
SaaS governance and enterprise platform support.
📩 Interested candidates can share their updated resume at: shashank@tekshapers.com