Solutions Designer – Intermediate

🚨 Hiring Now | Solutions Designer – Intermediate 🚨

📌 Job Title: RQ10959 – Solutions Designer – Intermediate
🏢 Client: Ministry of Public and Business Service Delivery and Procurement
📍 Work Location: 222 Jarvis St., Toronto, Ontario (Onsite)
📅 Start Date: 2026-06-03
📅 End Date: 2027-03-31
📈 Extension: Probable after the initial mandate
⏰ Hours: 7.25 hours per day
🔐 Security Level: No Clearance Required

Must have:
• 10+ years of experience in software development and delivery track record in a range of technical roles
• Ideally 5 yrs. of experience in AWS cloud using AWS Services and tools, including Lambda, AWS Connect, API Gateway, Amazon Lex, AWS CLI, Kinesis, S3, Kosgei, DynamoDB, RDS, Amplify, and other core AWS services.
• Extensive experience in design, development and implementation of an Amazon Connect cloud-based contact center solution. Services including, but not limited to: Call and Queue Flows, Agent Experience, Call Recording, Metrics, Contact Lens, CTR Data analysis
• Knowledge of the following Amazon Web Services (AWS) technologies Amazon Pinpoint, Amazon DynamoDB, Amazon Kinesis Data Streams and Amazon Polly
• Developing and maintaining system design models, technical documentation and specifications
• Experience setting up environments and mechanism using tools such as JIRA, Confluence, Maven and Jenkins or similar tools

Nice to have:
• OPS or Public center exp
• 5+ years of experience working with implementing Contact center solutions

📩 Interested candidates directly share the resume on this email id: mishra.neha@smsoftconsulting.com