ServiceNow Business Analyst

Job Description

About the job
Location: Ottawa (up to 3 days a week)

We are seeking a Senior Business Analyst consultant to join our client in the Federal Government. This role involves supporting various initiatives and partner organizations to achieve specific deliverables.

Qualifications:

ServiceNow System Administration trainingITIL Certification: ITIL Foundation, ITIL Expert or ITIL Manager’s Certificate in IT Service ManagementProficient with ITSM in ServiceNow (mandatory)Previous experience as a business analyst within a ServiceNow organizationSkilled in gathering, documenting, and tracking data, business, and technical requirementsExcellent written and oral communication skillsStrong analytical capabilitiesA proactive, self-starter attitudeExceptional presentation skills with the ability to create and deliver briefing materialsInnovative thinkingHigh attention to detailExperience in producing specifications for new or modified functionalityAbility to prepare detailed flow charts and diagrams outlining workflows and processes

Essential Skills:

Proficiency with MS Office Suite (Word, Excel, PowerPoint, Outlook) and MS VisioStrong communication skills with technical and non-technical staff, management, and executivesAbility to investigate, analyze information, and draw conclusionsAptitude to summarize complex concepts or large amounts of informationStrong analytical skillsAttention to detailTeamwork and interpersonal skillsFlexibility and adaptabilityDesirable: Process design and flow charting