Senior Artificial Intelligence Architect

About the job
10+ years of experience in enterprise architecture, solution design and software delivery.
4+ years of experience designing and implementing enterprise Artificial Intelligence and Machine Learning solutions.
4+ years of experience designing conversational AI
Voicebots
Chatbots
Conversational IVR solutions.
Experience designing and implementing AI-enabled contact centre solutions.
Experience integrating AI solutions with contact centre technologies such as Amazon Connect
Genesys Cloud
NICE CXone
Cisco Contact Center
Experience with AI platforms and services such as Amazon Connect Customer AI Agent, Azure OpenAI, Azure AI Services, Amazon Bedrock, Amazon Lex, Google Vertex AI or similar technologies.
Experience leading conversational AI, AI Agent and customer experience transformation initiatives.
Experience modernizing IVR, customer self-service and digital engagement platforms.

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Requirements added by the job poster

• 4+ years of work experience with Machine Learning

• 4+ years of work experience with Chatbots

• 4+ years of work experience with Artificial Intelligence for Design