Production Support Specialist
Job Description
About the job
Job Summary
We are seeking an experienced Production Support Specialist to support a large-scale enterprise risk platform. This role focuses on L3 production support, incident management, platform stability, and data operations in a fast-paced enterprise environment.
Required Skills
8+ years of Production Support, L3 Support, or Platform Engineering experience
Java & Spring Boot
Oracle SQL
Kafka or JMS
REST APIs & Microservices
OpenShift/Kubernetes
GitHub/Bitbucket & CI/CD
ServiceNow
AppDynamics, Splunk, or ELK
Data lineage, data quality, and data reconciliation
Nice to Have
Angular or React
Data Lake experience
MongoDB or Couchbase
Enterprise Risk or Financial Services experience
Exposure to GenAI or Agentic AI applications
Key Responsibilities
Lead L3 production support and resolve complex production incidents.
Monitor application health, data pipelines, and platform performance.
Troubleshoot issues across Java services, Oracle databases, Kafka, and REST APIs.
Coordinate production releases and support CI/CD processes.
Collaborate with development, infrastructure, and business teams to ensure platform stability.
Drive operational excellence through monitoring, automation, and continuous improvement.
Qualifications
Bachelor’s degree in Computer Science, Engineering, IT, or a related field.
Strong troubleshooting, communication, and stakeholder management skills.
Experience working in large enterprise or financial services environments is preferred.
Requirements added by the job poster
• 8+ years of work experience with Production Support
