ITSM Specialist

NOW HIRING – ITSM Specialist – Ministry of Public and Business Service Delivery and Procurement – RQ09657 – Contract until March 31, 2026 – Hybrid – Toronto, ON, Canada
✨✨ Please email me directly – dmann@flexstaf-it.ca to learn more!!!

KEY SKILLS:
·        Experience in setting up ITSM processes.
·        Creating reports for processes set-up.
·        Experience Fine-tuning processes and improving KPIs.
·        Experience with Remedy/eSMT or other service management tools
·        Experience with reporting tools and data visualization e.g. PowerBI
·        Experience with ITIL, release management, capacity management, incident and change management.
·        Middleware Monitoring tools e.g. Dynatrace or other tools.

✨ OPS /Public Sector experience highly desirable