Customer Service Representative

About the job
Kelly Services’ has partnered with a client in Oakville, ON

We are seeking a detail-oriented and customer-focused Customer Complaint Resolution Representative to support our clients Oakville team on a temporary basis. This role is responsible for responding to customer concerns, gathering accurate information, validating complaints, and working within company guidelines to provide timely and professional resolutions.

The successful candidate will act as a key point of contact for customers, helping to resolve issues directly where possible and escalating concerns to the appropriate internal teams when further support is required.

Key Responsibilities:

Respond to customer complaints in a professional, timely, and empathetic manner.
Review and validate customer concerns to ensure complaints are accurate and properly documented.
Handle complaints in accordance with company policies, procedures, and service standards.
Investigate issues, gather relevant details, and determine appropriate next steps.
Provide solutions within the scope of authority, including arranging replacement products or reversing incorrect charges when applicable.
Escalate complex or unresolved issues to the appropriate department or team member.
Act as a liaison between customers and internal departments to support complaint resolution.
Maintain accurate records of customer interactions, complaint details, actions taken, and follow-up requirements.
Ensure customers feel heard, supported, and satisfied with the outcome whenever possible.
Maintain a professional and positive customer experience throughout each interaction.
Qualifications:

Previous customer service, call centre, or complaint resolution experience preferred.
Strong communication and active listening skills.
Ability to remain calm and professional when dealing with difficult customer situations.
Strong problem-solving and decision-making skills.
High attention to detail and accuracy in documentation.
Ability to follow company policies and work within established guidelines.
Comfortable escalating issues when required.
Proficiency with computer systems and customer management tools considered an asset.
What’s in for you!

Contract for 6 months to perm based on performance and need of the company
Monday to Friday onsite in Oakville, ON
Pay rate: $25-$27/hour + 4% vacation pay

If you’re looking for an opportunity where you can be your best self and join a fantastic team, look no further and apply today!

Why Kelly®?

As a worker today, it’s up to you to take charge of your career and look for opportunities to learn, grow and achieve your potential. Helping you find what’s next is what we’re all about. We know what’s going on in the evolving world of work—just ask the nearly 500,000 people we employ each year. Connecting with us means getting the support, guidance and opportunities needed to take your career where you may have never imagined.

About Kelly®

At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best and our employment opportunities span a wide variety of workstyles, skill levels and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.

Requirements added by the job poster

• Authorized to work in Canada

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