Customer Service Representative

About the job
Kelly Services’ has partnered with a medical manufacturing client in Markham, ON to recruit for a TEMP to potential perm opportunity

Role: Order Management Representative/ Customer Servi

ceTemp for 9 months with possibility of extension or conversi

onMonday to Friday onsite in Markham,

ONSalary: $48,000-$60,000 annual

ly

The Customer Service Representative is responsible for managing the full lifecycle of customer orders while maintaining customer expectations and experience. This role ensures accurate order entry, coordination with production planning, QA release, logistics, and shipping teams, and timely communication with customers. The position acts as the primary point of contact for order processing, product availability, shipment scheduling, and issue resolution while maintaining compliance with all the internal and external regulations and requireme

nts.
Order Management & Proce

ssingManage end‑to‑end order processing from order receipt to final del
iveryEnter and validate customer orders in ERP systems (e.g., SAP, Oracle, JD Edwa
rds).Confirm product availability, batch release status, and lead times with planning an
d QA.Coordinate with production, warehousing, and logistics to ensure on‑time fulfill
ment.Prepare and verify required documentation (COAs, packing lists, invoices, SDS, customs docume
nts).Track shipments and proactively communicate delays or cha

nges.
Customer Communication & S

upportServe as the primary contact for customer inquiries, order status updates, and issue resol
ution.Maintain strong relationships with pharmaceutical clients, distributors, and contract par
tners.Handle complaints, returns, and deviations in collaboration with QA and Quality Sy
stems.Provide product information, pricing confirmation, and delivery sche

dules.
Compliance & Docume

ntationEnsure all order‑related activities comply with GMP, GDP, ISO standards, and interna
l SOPs.Maintain accurate and audit‑ready records in ERP and CRM s
ystems.Support internal and external audits by providing documentation and process d
etails.Follow controlled document procedures for COAs, batch records, and regulatory pap

erwork.
Cross‑Functional Colla

borationWork closely with Production Planning, QA/QC, Regulatory Affairs, Logistics, and
Finance.Participate in S&OP discussions related to customer demand and inventory p
lanning.Support continuous improvement initiatives in order management and customer exp

erience.
Req

uirement:Post secondary education in business administration or a relat
ed field.2–5 years of customer service or order management experience in pharmaceutical, biotech, or regulated manuf
acturing.1+ years’ experience with end-to-end order pr
ocessing.Previous experience with data entry, preparing quotes/invoices and customer orders is
required.Effective communication skills (both verbal and written) is
required.Advanced Excel experience i
s a must.Previous experience using QuickBooks, SalesForce and other ERPs i

s needed.
If you’re looking for an opportunity where you can be your best self and join a fantastic team, look no further and ap

ply today!
Why Kelly®?As a worker today, it’s up to you to take charge of your career and look for opportunities to learn, grow and achieve your potential. Helping you find what’s next is what we’re all about. We know what’s going on in the evolving world of work—just ask the nearly 500,000 people we employ each year. Connecting with us means getting the support, guidance and opportunities needed to take your career where you may have neve

r imagined.
About Kelly®At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best and our employment opportunities span a wide variety of workstyles, skill levels and industries around the world.Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly

in advance.

Requirements added by the job poster

• Authorized to work in Canada