Application Support Specialist – Intermediate

🚨 Hiring Alert | RQ11179 – Application Support Specialist – Intermediate
📍 Client: Ministry of Public and Business Service Delivery and Procurement
📍 Location: Toronto, Ontario (Onsite)
📅 Start Date: June 15, 2026
📅 End Date: September 30, 2027
📈 Extension: Probable after the initial mandate
⏰ Hours: 7.25 hours per day
🔒 Security Clearance: CRJMC

✅ Must Have

🔹 Salesforce & SaaS Platform Knowledge
• Experience supporting Salesforce-based applications
• Familiarity with Salesforce ecosystem (objects, workflows, flows, permissions, reports, dashboards)

🔹 Incident & Ticket Management
• Demonstrated ability to:
• Manage ticket queues and SLAs
• Prioritize incidents based on impact/urgency
• Escalate appropriately while ensuring closure quality
• Maintains clear, searchable knowledge base entries

🔹 Customer Support & Service Orientation
• Proven experience providing end-user support in a SaaS environment
• Strong customer-first mindset
• Ability to manage high-pressure situations and user expectations
⭐ Nice to Have
🔹 QA / Testing (Preferred/Plus)
• Experience in:
• Functional testing / regression testing
• Writing or executing test cases and test scripts
• Understanding of:
• UAT support
• Defect tracking and validation
• Certifications (e.g., Salesforce Administrator) are a plus

📩 Interested candidate directly share the resume on this email id:
mishra.neha@smsoftconsulting.com Neha Mishra

📩 Interested candidates, please send:
• Updated Resume (Word format)
• References
• Expected Hourly Rate
• Visa Status
• LinkedIn Profile

⏰ Submission Deadline: June 9, 2026 – 10:00 AM EST