Amazon Connect Developer

About the job
Job Title: Amazon Connect Developer

Location: Canada (REMOTE)

Type: Contract

Required Qualifications:

• 4+ years of experience with AWS services, including Amazon Connect/Amazon Lex.

• Strong understanding of contact center operations, Conversation design and technologies.

• Strong understanding of IVR design principles, call routing logic, and contact center operations.

• Experience with contact center reporting, analytics, and dashboards.

• Proficiency in scripting (Python, Node.js, react.js) and AWS Lambda.

• Experience with AWS IAM, CloudWatch, and API Gateway.

• Familiarity with CI/CD pipelines and Infrastructure as Code (IaC) tools like CloudFormation or Terraform.

• Excellent problem-solving and communication skills.

Preferred Qualifications:

• AWS Certified Solutions Architect or AWS Certified Developer.

• Design and Develop Chatbots using Amazon Lex, including intents, slots, and conversation flows.

• Knowledge of CRM integrations (Salesforce, Zendesk, Service Now etc.).

• Experience with API integrations and connecting AWS Connect to external systems such as CRMs or databases.

• Experience working in agile development environments.

• Experience with omnichannel communication strategies.

Key Responsibilities:

• Design and deploy Amazon Connect contact center solutions.

• Integrate AWS Connect with other AWS services (Lambda, Lex, S3, DynamoDB, etc.).

• Customize call flows, IVRs, and routing logic using Contact Flows and AWS Lambda.

• Implement real-time and historical reporting dashboards.

• Ensure security, scalability, and compliance of contact center solutions.

• Collaborate with cross-functional teams including DevOps, QA, and customer support.

• Troubleshoot and optimize existing AWS Connect implementations.

We are an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees