Service Representative

🔹 Service Representative🔹
• Provide phone-based support to advisors, handling 20–65 calls daily depending on volume; email communication makes up about 20% of interactions
• Use ServiceNOW to log tickets during calls, with some requiring next-day follow-up for resolution
• Address common inquiries, including account setup, trade details, tax-related questions, and RSP concerns

Must Haves
• Strong understanding of ETFs
• Strong communication skills
• Strong problem-solving skills
• MS Office/Computer literacy (Word, Teams, Outlook, etc.)

If you are interested, please send your resume to ctabora@teksystems.ca