Technical Analyst – Service Desk

Technical Analyst – Service Desk 💻

📍 Location: Hybrid (2–3 days/week from office)
📅 Contract Term: 13 months
📆 Deadline: Friday, March 28, 2025

Are you a tech-savvy problem solver with a passion for delivering top-notch IT support? Join our Service Desk team and help resolve customer issues while contributing to knowledge base improvements!

What You’ll Do:
✅ Provide Tier 1 technical support and troubleshoot IT issues
✅ Update and maintain troubleshooting documentation in the knowledge base
✅ Resolve incidents across various communication channels
✅ Follow ITIL best practices to ensure efficient support operations

What You Bring:
✔️ 24+ months of Service Desk or equivalent IT support experience
✔️ Strong communication, time management, and problem-solving skills
✔️ Ability to learn new tools and adapt to evolving technologies
✔️ Familiarity with ITIL processes and knowledge base management
✔️ Dependable, reliable, and customer-focused

Ideal Candidate:
🌍 Bilingual (French)
📜 ITIL V3/4, KCS certification
🔧 Experience with M365