Support Analyst (Identity & Access Management)

We’re Hiring – Support Analyst (Identity & Access Management) | Hybrid – Montreal

Join our Identity & Access Management (IAM) team in Montreal and help support a suite of critical access management applications used globally across the organization. This is a hands-on role where you’ll work closely with users, ensure service stability, and contribute to automation and documentation initiatives.

Key Responsibilities:
➡️ Support IAM applications and ensure system stability and availability
➡️Respond to end-user issues and coordinate incident resolution
➡️Participate in automation and digitalization initiatives to reduce support workload
➡️Promote self-service tools and knowledge-sharing
➡️Collaborate with teams across Montreal, Paris, and Bangalore

What We’re Looking For:
✅3+ years in a similar support role
✅Strong problem-solving and critical thinking skills
✅Excellent communication and client-facing ability
✅Familiarity with basic SQL, Unix/Linux, networking, and API concepts

👍 Bonus: experience with ElasticSearch, Kibana, Matomo, Python, OIDC/SAML, or IAM/security

This is a hybrid role (3–4 days/week in-office) with flexible rotations between 8:00 AM and 7:30 PM, including occasional weekend support.

📍 Based in Montreal | 🗣 Work with global teams | 🌍 High-impact role in a key security domain

💬 Interested or know someone who could be a fit? Reach out or apply now!