Sr. Technology Problem Management Specialist

I’m #hiring for a Sr. Technology Problem Management Specialist (Root Cause Analysis – RCA) for a TOP5 Bank in Canada!
(*Full-time, Permanent, 3 days per week to Toronto, ON)

Looking for:
– 12+ years of experience in IT Service Management, with at least 5 years of direct experience in Problem Management.
– Demonstrated success in leading root cause analysis and problem resolution for complex, high-impact incidents in a global IT landscape.
– ITIL v4 Foundation certification (Intermediate or Expert preferred).
– Additional certifications such as COBIT and Lean Six Sigma are advantageous.
– Strong analytical and data interpretation skills to identify patterns and trends.
– Strategic mindset with the ability to balance technical detail and business impact.
– Strong leadership, facilitation, and influencing skills at both executive and technical levels.
– Excellent written and verbal communication skills, with the ability to prepare clear, concise, and professional reports and presentations.

If you are qualified & interested, please send me a message over Linkedin or send me your resume to inhou@corGTA.com
[No 3rd party services!]