Smart IT Technology Architect

Exciting Opportunity: Smart IT Technology Architect
Location: Hybrid (Toronto, Ontario, Canada)
Contract Role

Are you a skilled and passionate IT architect with expertise in BMC Helix ITSM? Ready to take on a new challenge in a dynamic, fast-paced environment? We are looking for a talented Smart IT Technology Architect to join our team!

What You’ll Be Doing:
🔧 Architectural Design – Lead the development of a comprehensive architectural design to integrate SMART IT with the BMC Helix ITSM environment, ensuring flawless functionality and performance.
📅 Implementation Planning – Create a strategic plan for deploying SMART IT, including timelines, resource allocation, and risk management.
🛠 Customization & Configuration – Customize SMART IT to fit the organization’s unique needs, including designing custom workflows, forms, and dashboards.
🔐 Data Migration – Ensure a smooth, secure, and accurate migration of data into the new SMART IT-enabled environment.
👩‍🏫 User Training & Change Management – Lead end-user and admin training, ensuring a seamless adoption of SMART IT throughout the organization.
🧪 Testing & Validation – Conduct in-depth testing to validate SMART IT functionality and performance in the new setup.
🔧 Post-Implementation Support – Establish ongoing support and optimization processes to continuously improve the SMART IT system and its performance.

What We’re Looking For:
BMC Helix ITSM Experience – Proven track record with BMC Helix ITSM, including real-world examples of previous work.
SMART IT Implementation Experience – Demonstrated experience with SMART IT deployments and a strong understanding of its integration into ITSM.
BMC Helix ITSM Development – Hands-on development experience within the BMC Helix ITSM ecosystem.