SharePoint Application Specialist

About the job
Hiring: SharePoint Application Specialist

Location: Toronto, Hybrid (3 days a week in office)

Duration: March 30, 2026 – September 29, 2027 (possibility to extend)

Hourly Rate: $30/hour – $45/hour (based on experience)

Client:Public Sector

Overview:

The Application Support Specialist will support the rollout and ongoing operation of the M365/SharePoint Document Management Solution across the organization. The role will be focused on application support, including triaging incidents, resolving user issues, and managing ServiceNow support tickets to ensure timely and effective service delivery.

The Specialist will provide day-to-day administration support for SharePoint sites, offer guidance on site usage and best practices, and work closely with users and technical teams to ensure a stable, well-supported environment. A strong focus on client satisfaction, clear communication, and continuous service improvement is essential.

This assignment is for a six (6) month term, with the possibility of a six (6) month extension.

Responsibilities:

Effective triage, resolution, and closure of SharePoint incidents and service requests in accordance with service level expectations
Accurate and complete ServiceNow ticket documentation, including issue analysis, resolution actions, and client communication
Ongoing SharePoint administration support, including permissions management, site configuration, and user access assistance
Implementation and rollout support, including user onboarding, post‑migration issue resolution, and stabilization activities
Maintained support documentation and knowledge base articles to support consistent service delivery
Identification of recurring issues and trends, with recommendations for service improvements
Periodic support metrics and status reporting
Must Haves:

University or Community College diploma/degree in Computer Science, Information Technology, or a related discipline, or equivalent professional experience.
A minimum of three (3) to five (5) years of experience providing application support in an enterprise environment.
Demonstrated experience supporting Microsoft 365 and SharePoint Online, including user support, configuration, and issue resolution.
Hands‑on experience using ITSM tools (e.g., ServiceNow or equivalent) to manage, track, and resolve support tickets.
Strong working knowledge of SharePoint site administration, including Permissions and access management (users, groups, inheritance), Site configuration, document libraries, and content structures, and Support of collaboration and document management features.
Experience supporting SharePoint migrations, deployments, or organization-wide implementations, including post-deployment stabilization and issue remediation.
Proven experience performing incident triage, analysis, and resolution in a production environment.
Proven experience performing incident triage, analysis, and resolution in a production environment.
Hands-on experience using ITSM tools (e.g., ServiceNow or equivalent) to manage, track, and resolve support tickets.
Ability to perform root cause analysis and coordinate issue escalation with technical teams.
Strong experience providing frontline user support and working directly with business clients.
Ability to clearly communicate technical issues and resolutions to nontechnical users.
Demonstrated focus on client satisfaction, service quality, and continuous improvement.
Experience developing and maintaining support documentation, procedures, and knowledge base articles.
Excellent written and verbal communication skills.
Strong organizational skills with the ability to manage multiple priorities in a fast paced support environment.
Ability to work independently as well as collaboratively within a cross functional team
Strong working knowledge of SharePoint site administration, including:
Permissions and access management (users, groups, inheritance)
Site configuration, document libraries, and content structures
Support of collaboration and document management features
Ability to perform root‑cause analysis and coordinate issue escalation with technical teams
Interested?

If you meet the above criteria apply now! Please send your resume to Kristen.mccausland@stafingo.com for immediate consideration.

**AI is not being used in the application/recruitment process for this position**

Requirements added by the job poster

• Bachelor’s Degree

• Authorized to work in Canada

• Working in a hybrid setting