Service Designer – Senior

About the job
Please send your resume at anila.dada@amyantek.com if you are interested in this 6 month contract (11/01/2025 to 04/03/2026) contract role. Please feel free to forward if you are not interested. This is with Govt of Alberta.

Senior Service Designer – (GOAPRDJP00000696)

Work Location: Resource will work remotely, though must be available for onsite meetings when required

Must Have: Education

The proposed resource must meet or exceed one of the following:

University graduation in computer science or a related discipline and 4-yr relevant experience;
OR

2-yr diploma in computer science or a related discipline and 6-yr relevant experience;
OR

1-yr certificate in computer science or a related discipline and 7-yr relevant experience;
OR

a currently active professional certification or accreditation and 8-yr relevant experience

Must Have: Work Experience

6 years experience creating journey maps and service blueprints or other visual representations of user needs.
6 years experience facilitating and leading co-design workshops.
8 years experience using human-centered design approach (UX, customer experience, service design, interaction design, etc.).
8 years experience working with digital or data product (data pipelines, data user interfaces, data catalogues, data architecture etc.)
8 years working as a Service Designer on a project comparable in size and complexity to the service innovation, program review, and/or digital transformation projects such as the GoA.

Nice to have:

5 years experience analyzing research data and presenting findings in diverse ways
5 years experience creating service metrics and measures.
5 years experience moving through projects shifting focus from small details to understanding the whole system and the relationship between them
5 years experience planning, conducting and analyzing behavioral/ethnographic field research to understand user, employee, and government needs and goals.
2 years experience working in or for the public sector

Project Overview

The Data, Information and Privacy Services Division uses a one-government approach to information and privacy governance, decision-making, and service delivery across the Government of Alberta (GoA) balanced with individual client needs. This facilitates enhanced data access, collaboration, reduction in data duplication, and innovation to ensure effective and efficient services across the government to provide better services to Albertans.

Reporting to the Manager, Data Product Delivery, Service Designer is responsible for supporting a data centre of excellence that delivers services to enable data access, analytics and economy to support data-informed decision making. This role works with other individuals within the Data Centre of Excellence and across the organization to effectively delivery data products as the organization’s data assets. The role focuses on delivering data products with agility, focus on business outcomes, innovation, and transformation to ensure data is treated as a corporate asset. This role supports the Data Product Delivery team in defining the scope, roadmap, designing the product, prototyping of data products and product opportunities for the GoA and its external partners (as needed).

The efforts of this role improve access to and informed use of GoA data assets both within and outside of government in support of policy analysis, program planning, and decision-making. This role requires the ability to think and work critically across the organization, as well as diving deeper on both data and information topics related to data access, data governance, and the data economy. Doing this work requires the role to work closely with other Analysts and Managers (and above) across the department to design, provide advice, and prepare recommendations for data product delivery.

The service designer supports the leadership and direction responsible for:

Data Product Services;
Data Analytics Services; and
Data Architecture services.

Duties:

The Service Designer(s) will be responsible for activities such as review, discovery, requirements gathering, process mapping, service design, technical documentation, prototyping, evaluation, and gap analysis for program review and data product delivery.

Services and project deliverables should evolve as the work progresses, in response to emerging user and business needs, as well as data product designs and technical opportunities. However, the following must be delivered (iteratively) over the course of the project:

Integration of human-centered design methods into program review and data product delivery.
Analysis and documentation of project outcomes such as whether there is efficiency in use for staff and easy access to services for citizens.
Analysis of internal and external data user experiences across channels (data pipelines, data user interfaces, data catalogues, data architecture etc.) and identification of gaps, current processes, opportunities, and solutions.
Based on business stakeholders and GoA policies, goals, priorities, and opportunities, a plan for and delivery of:
User and behavioral field research;
Co-design workshops;
Prototype design and testing;
Concept testing
Journey map and service blueprint development;
Process mapping;
Service prototyping;
User story mapping and creation
Usability testing;
Service performance measurement, analysis, and reporting; and
Strategy and roadmap documents or diagrams.
A depiction of the overall end-to-end data/analytics product service journey, end to end process mapping, current and future state mapping, and specific needs, opportunities, solutions, and metrics.
A plan for the integration of specific design, product features and development work into the overall data service experience and measurement of results.
Co-design and development with program teams (executives and front-line staff) of new processes and policies to effect change management.
A plan for the integration of new data architectural solutions into existing data service operations by examining areas such as the impacts of the migration of data service delivery, data management innovation, change management, and data governance.

Working Hours:

Standard Hours of work are 08:15 – 16:30 Alberta time, Monday through Friday excluding holidays observed by the province
Work must be done from within Canada, due to network and data security issues.
It is anticipated the role will be 100% remote, however in the event of an onsite meeting, the GoA does not pay for travel to attend on-site meetings, nor any expenses related to relocation, commuting, housing/accommodation, food/drink.

Anticipated Interviews dates

Will be held between October 14-16

Scoring Methodology:

Financial/Pricing: 10%

Resource Qualifications: 20%

Interview Process: 70%

SUBMISSION MUST INCLUDE:

• RESUME

• ALL REQUIRED EXPERIENCE MUST BE DESCRIBED IN RESUME UNDER THE JOB/PROJECT WHERE EXPERIENCE WAS ATTAINED.

• EACH JOB/PROJECT MUST CONTAIN THE TERM OF THE JOB/PROJECT IN THE FORMAT MMM/YYYY to MMM/YYYY.

• RESOURCE REFERENCES

– Three references, for whom similar work has been performed, must be provided. The most recent reference should be listed first. Reference checks may or may not be completed to assist with scoring of the proposed resource.