Senior Technical Analyst

Job Description
What is the opportunity?

To provide the level of expertise required to implement, support and maintain all services under the mandate of the Production Mainframe Services team, and to strive for the highest possible productions systems availability in support of our dependent clients and businesses.

What will you do?

Plan and execute weekend maintenance to provide minimal disruption to the production environment
Follow established Service Now guidelines for implementing change into the Production environment
Provide the necessary support to ensure the highest level of service for all online systems
Responsible for ensuring day to day problems of a technical nature within the mainframe systems are dealt with quickly and efficiently or otherwise escalated to the appropriate areas within Technology and Operations
Responsible for following up on all outstanding problems to reduce the possibilities of future service