Senior Technical Analyst

About the job
CHEO is one of the few stand-alone, global leaders in pediatric health and is home to nearly 4,500 staff and physicians dedicated to helping children and youth live their best lives. Within its own walls and through partnerships with community providers, CHEO has transformed from a 20th century acute care hospital into a 21st century integrated child and youth health system. Ranked in the top 1% of Canadian hospitals for the digitization of its clinical infrastructure, CHEO combines excellence in clinical care, research, and education to advance seamless care that’s provided where, when, and how it is needed. CHEO’s Research Institute is dedicated to world-class clinical, translational, and basic science research covering a wide range of children’s health concerns. CHEO has been named as the best place to work in Canadian healthcare by Forbes Magazine and is ranked second among Canadian hospitals on its list of Canada’s Best Employers for multiple consecutive years. For the 10th consecutive year in a row, the editors of Canada’s Top 100 Employers has recognized CHEO as a top employer in the National Capital Region. Every year CHEO helps more than 500,000 children and youth from Eastern Ontario, western Quebec, Nunavut and Northern Ontario.

POSITION SUMMARY

Senior Technical Analyst provides advanced level of IT technical support to BORN agents and staff in using the BORN Information System (BIS), projects, administers systems and databases; evaluates new hardware and software technology; coordinates small projects; and provides training.

MAIN RESPONSIBILITIES (This is not an exhaustive list)

Responsibilities include:

Act as a direct and indirect technical support resource for all BORN system users and BORN Agents province wide. This includes all front end users (e.g. participating hospital sites, Midwifery Practice Groups, Family Health Teams), BORN Agents and all BORN staff.Provide technical support for BORN systems deployment, administration, configuration, upgrades, performance monitoring, troubleshooting and custom software/hardware configurations. Where appropriate, work in partnership with BORN’s development partners and system vendors to ensure optimal performance of the system.Collaborate with and be an escalation point to other functions within the BORN Technical Team (e.g. participate in project activities, troubleshoot application problems with BSA, liaise with the Technical Team Lead).Monitor and log support incidents. Where appropriate, prepare and participate in Change Management process.Develop customized solutions to support prescribed registry functions and improve BORN system user productivity.Stay current with emerging technologies. Evaluate new hardware and software technology that may be of interest to BORN and conduct comprehensive evaluations of this technology to determine its suitability within our environment. Prepare a cost/benefit analysis if required.Identify opportunities and make recommendations to BORN management as to employing different methodologies, hardware, or software that will result in greater efficiency, increased productivity and security. Prepare detailed proposals to adopt and integrate new technology.Where appropriate, assume project coordination responsibility for projects related to the assigned portfolioCreate and maintain documentation in BORN approved standard. Develop detailed operating procedures and supporting documentation to facilitate the transfer of knowledge between various staff members.Perform work in accordance with the provisions of the Occupational Health and Safety Act and Regulations and all CHEO corporate/departmental policies and procedures related to Occupational Health and Safety.Perform other related duties as assigned by the supervisor

QUALIFICATIONS

Criminal Record Check (Essential)University Degree or College Diploma or certification from a recognized post-secondary institution with curriculum focused on computer technology, or the equivalent educational background and experience (Essential)3 years of progressive experience in a technical support role in complex IT environments and In depth knowledge of Microsoft Windows client and server OS, server hardware technologies (Essential)In depth knowledge of SQL databases (preferably MS-SQL) (Essential)At least 3 years of recent experience with QA/Testing methodologies and procedures (Essential)Familiarity with HL7 v2 and HL-FHIR (Preferred)Working knowledge of design concepts (Essential)Familiarity with cloud based solutions (Preferred)Show leadership in resolving complex technical solutions (Preferred)Excellent written and verbal communication skills (Essential)Strong analytical and organizational skills (Essential)Able to identify risks and mitigations (Essential)Detail-orientated with focus on determination of root cause of issues and eliminating them (Essential)Take steps to ensure timely completion of tasks by adjusting priorities as required (Essential)Deal effectively with internal and external customers (Essential)Working knowledge of privacy and security in a health care setting (Preferred)Working knowledge of applicable occupational and safety legislation; general knowledge of corporate/departmental policies and procedures related to health and safety (Preferred)