Senior IT Service Designers

We’re Hiring: 10 Senior IT Service Designers
Location: Edmonton, Alberta, Canada (Remote with onsite meetings)
Contract: Up to 24 months

Noramtec is seeking 10 experienced IT Service Designers to join our client’s dynamic team supporting digital transformation and service innovation projects for our client. If you’re passionate about integrating human-centred design into complex service systems and driving meaningful outcomes for citizens and staff, we’d love to hear from you!

About the Role:
As a Senior Service Designer, you’ll work full-time (7.25-hour days) across 2–3 concurrent projects, collaborating closely with cross-functional teams and stakeholders. You’ll deliver user-centred solutions, research insights, service blueprints, prototypes, and strategies that improve service delivery and citizen experience.
Key Responsibilities:
Integrate human-centred design methods into program reviews and digital transformation initiatives.
Conduct comprehensive user and employee experience analysis across all service channels.
Lead user and behavioural research, co-design workshops, and usability testing.
Create journey maps, service blueprints, process maps, prototypes, and roadmaps.
Analyze project outcomes and service performance, identifying gaps and opportunities.
Co-develop new processes, policies, and service models with program teams.
Plan for service delivery migration, policy innovation, change management, and operational integration.

Working Arrangement:
Primarily remote with quarterly onsite meetings/work sessions in Edmonton, AB (travel at applicant’s expense). Notice and duration of meetings will be provided in advance.
Previous public sector experience is a plus

How to Apply:
Please send your resume to jim.nickolson@noramtec.com.
We appreciate all applicants’ interest; however, only those selected for an interview will be contacted.