Salesforce Service Cloud Engineer (Integration focused)

Salesforce Service Cloud Engineer (Integration focused)
Vancouver (Hybrid)
Contract

Email: mohit@jconnectinc.com

Note:- looking for candidates those who are presently in Canada

Job Description:
Bachelor’s degree in Computer Science, Information Systems, or a related technology field, or equivalent practical experience.
4+ years of experience delivering Salesforce solutions, with focus on Salesforce Service Cloud in complex enterprise environments.
Deep understanding of Service Cloud capabilities, including omnichannel routing, digital channels, Agentforce, case management, and contact center operations.
Experience working closely with Salesforce (product teams, account teams) and understanding SKUs, features, and roadmap capabilities
Experience with enterprise data models, business metrics, and KPIs within Salesforce, particularly for service and agent performance reporting.
Expertise in contact center analytics, including agent productivity, case lifecycle management, customer interactions, and SLA performance.
Hands‑on experience integrating Salesforce with enterprise data platforms and services, including Snowflake, using both batch and real‑time patterns.
Exposure to event‑driven architectures and real‑time integrations using Kafka or similar streaming technologies.
Exposure to scalable, secure architectures that integrate Salesforce with broader enterprise tech stacks (e.g., Java, Spring Boot, APIs).
Ability to collaborate effectively across internal development teams, multiple systems integrators (SIs), and third‑party vendors.
Strong communication and stakeholder‑management skills, with the ability to bridge business requirements, Salesforce administrators, developers, data engineers, and analytics teams.

must haves
Acknowledge the presence of choice in every moment and take personal responsibility for your life.
Possess an entrepreneurial spirit and continuously innovate to achieve great results.
Communicate with honesty and kindness and create the space for others to do the same.
Lead with courage, knowing the possibility of greatness is bigger than the fear of failure.
Foster connection by putting people first and building trusting relationships.
Integrate fun and joy as a way of being and working, aka doesn’t take yourself too seriously.