Professional Service Engineer

Role: Professional Service Engineer
Location: Remote-Canada
Duration: 6-12+ Months
Need Intermediate profiles
Job Description:
•            We have an immediate requirement for a PSE (Professional Service Engineer) in one of the client Health projects.
•            Below is a detailed description of the roles and responsibilities. Please review them and let me know if you have any questions.
•            A PSE is responsible for the implementation of their company’s product for, or in, the customer’s environment.
•            PSE’s manage the technical configuration components of CHR/EMR implementation delivery for new and existing customers on the CHR, PS Suite, Med-Access, Medesync, Kinlogix and Wolf.
•            Represents client values in public communication around broader initiatives, specific projects, and community contributions
•            Works with engagement leads to understand customer needs and metrics to achieve success
•            Utilizes technical experience, and specific knowledge of client Health environments, to deliver the technical aspects of the engagement
•            Manage/oversee/deliver on multiple projects, either as the primary engineer, or in conjunction with other Professional Services engineers and stakeholders
Operational Excellence
•            Develop, implement and teach best practices for implementation and configuration of company products.
•            Provide mentorship for other Professional Services engineers to help them grow in their technical responsibilities and remove blockers to their autonomy
•            Manage creation of new, and maintenance of existing, processes & templates for deliverables and PSE training
High-level PSE Responsibilities (Implementations)
•            Queue Management: Oversee implementation tasks are followed up on and completed by due date
•            Quality Delivery Control: Become task certified, stay up to date with changes and follow standard process to deliver successful implementations
•            Managing field partners for onsite dispatches (ie Bluebird, Insight, and ABM)
•            Statement of Work (SOW) creation, upkeep, delivery
•            Statement of Completion (SOC) creation, upkeep, delivery
•            Clinic Information Workbook (CIW), creation, upkeep for PM–>PSE–>Onsite Tech (itemizes site summary, network summary, equipment summary, software summary, etc)
•            Subject Matter Expert (SME) roles, responsibilities, and escalation paths
•            Platform migration experience (PS Local to ASP, Wolf to CHR)