ITSM Change Management Analyst

About the job
ITSM Change Management Analyst

Location: Montreal, QC (Hybrid)

Duration: 12 Months

Responsibilities

Governance & Controls:

Significantly contribute to the governance and control area for the department (Global Banking, ALM Treasury, Functions).

Ensure that the standard operating procedures are updated and maintained along with their associated controls, and their implementation.

Work on tasks related to Risk and Controls framework development and BAU assessments, Ensure the Bank policies are applied, and all teams comply to same

Ensure the department is always audit ready. Be prepared to Represent or assist the representative of the department in all internal and external audits.

Look for avenues of automation and take initiatives to automate processes using python PowerShell or other tools (ServiceNow, PowerBI, Jira, others)

Project Mngmt. & Budgeting:

Assist in centralizing all incoming projects (Change the Bank) for the platform and manage deliverables from the team.
If necessary, be hands-on and eventually play a Project Manager role for any of the projects
Lead ongoing transformation and continuous process improvement initiatives to improve quality, mitigate operational risk and optimize expense
Assist in the budget preparation exercises for the department, and track invoices and other expenses.

Mngmt. Reporting:

Identify and streamline KPIs and reporting needs. Generate scorecards/ dashboards for management and business reporting
Ensure quick meaningful Metric/periodic report/snapshots generation that ease and drive MGMT decisions
Centralize the reporting structure for governance, controls, projects, reports etc. and ensure its maintainability
Assist in the preparation of management committees – OpCos, governance forums, project committees, etc.

IT Continuity:

Oversee IT continuity exercises for the department and ensure that its recordkeeping is maintained in line with controls

Others:

Own, execute and report the Top-Down activities ITP Management instructs to implement through the APS head of GB, ALMT and Functions
Organize and monitor the activity and interaction of the Team aligned with a “client-focused, simple and clear, collaborative and efficient approach”
Oversee and evaluate customer feedback to develop quality improvement processes

Experience / Skills Needed:

Experience in Production support role
Good knowledge of ITIL processes and frameworks
Significant experience with processes like incident, change problem and release mgmt.
Experience in gathering data and generating reports/graphs with tools like ServiceNow, PowerBI, JIRA, python
Hands on with MS Office tools for reporting and presentations
Experience with data warehousing and reporting technologies
Good infrastructure knowledge – Linux, Windows, Cloud computing, replication, architecture
Excellent communication skills, interacting with users, IT and stakeholders
Experience in the banking sector, with an understanding of regulatory obligations is a strong plus
Ability to take initiatives (make proposals and drive them to completion)
Organizational skills (being proactive)

About US Tech Solutions:

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Recruiter Details:

Sapna Singh

Email: sapna.s@ustechsolutionsinc.com

Job ID: 25-31877