IT Change Management Analyst

Are you looking for stellar opportunities to develop and succeed?  If you share a passion for performance, a growth mindset with versatile skills, and approach everything with the highest integrity, here’s an opportunity.

Working with one of the top financial clients this role calls for an IT Change Management Analyst who will be responsible for the daily coordination of technology Changes across all Line of Business within the bank. Multi-tasking is a key part of the job and a sense of urgency and customer focus are required to be successful in this environment. This is an exciting opportunity for an ambitious self-starter to join a fast-paced, dynamic environment offering a variety of career opportunities.

Responsibilities:

Coordination and execution of the Change Management process on a daily basis, providing both process and client support.
Serve as a subject matter expert on the IT Service Management Change Management process and tool.
Chair / manage various Technology Change Management related meetings
Review submitted Change requests for completeness, integrity and compliance with process requirements; Evaluate risk and impact associated with submitted Changes
Work with the team to define, document, enforce, and support ITSM policies, processes, and procedures including making recommendations for improvements. Facilitate scheduled and adhoc process training with stakeholders
Updates and presents key performance metrics for the Enterprise Change Management process as well as adhoc requests for the various business units and support teams.
Drive process and organizational maturity as it pertains to IT Service resolution activities Management, and ITIL
Facilitation of collision mitigation and conflict.
Facilitation of the Change Post Implementation Review (CPIR) process to document and track plans to improve change success.
Operational and relational integration with other IT processes and teams (Incident, Problem, Configuration)
Desired Skill Set:

5 years of experience as an IT Technical Support
5 years of expertise in Asset management
5 years of experience working in an Enterprise Operations environment
5 years of experience running CAB (change advisory board) meetings and presentations
5 years of experience with Change Management in ServiceNow and Service Management
5 years of experience with Change management Tools (ServiceNow or other industry change management tools)
5 years of strong experience in ITIL v4
5 years of strong understanding of the IT Service Management discipline as it relates to Change, Incident, and Problem
Expert WebEx knowledge (e.g., hosting virtual events, configuration, functionality, etc.)
Knowledge of IT change management and ITIL methods and procedures
Nice To Have:

Banking/Financial Industry experience
Experience in Data center operations
Experience as Senior Analyst on Helpdesk