Incident Management Performance Monitoring

Hiring: #Incident Management Performance Monitoring
📍 Location: Markham, ON #Canada
💼 #Full-Time | #Permanent Role
Note: Apply only if you are in Canada

Skills Required:
• Dynatrace Configuration & Implementation
• Install, configure, and maintain Dynatrace Managed/SaaS environments.
• Deploy and manage Dynatrace OneAgent across diverse platforms (Windows, Linux, Cloud, Containers).
• Configure monitoring for:
• Web applications, Microservices and APIs, Databases and middleware
• Cloud platforms (Azure/AWS/GCP)
• Set up custom services, dashboards, and alerts aligned with business KPIs.

2. Monitoring & Performance Optimization
• Analyze application performance using Dynatrace features like:
• PurePath tracing
• Smartscape topology
• AI-powered Davis insights
• Identify performance bottlenecks and recommend improvements.
• Perform root cause analysis (RCA) for incidents and outages.

3. Alerting & Incident Support
• Configure alert profiles, anomaly detection, and problem notifications.
• Integrate Dynatrace with ITSM tools (e.g., ServiceNow, Jira).
• Provide L2/L3 support for Dynatrace-related incidents.
• Collaborate with application, infrastructure, and DevOps teams for issue resolution.

4. Automation & Integration
• Utilize Dynatrace APIs for automation and integration.
• Support CI/CD pipelines with monitoring integrations.
• Create scripts or automation workflows for onboarding applications.

📩 Apply Now: pooja.sehrawat@zodiac-solutions.com