Bilingual – (IT Support) Payment Operations Centre Analysts

*URGENT HIRES AT PAYMENTS CANADA**

LOOKING FOR: Bilingual – (IT Support) Payment Operations Centre Analysts

Locations: Open to Greater Ottawa Area OR Greater Toronto Area
Model: Working mainly remote with occasional onsite requirements.
Type: Full Time
Start: ASAP

Ready to help power the backbone of Canada’s economy?

Payments Canada governs the essential clearing and settlement infrastructure that keeps our country moving. We are currently looking for a talented Bilingual Payment Operations Centre Analysts (Level 2/3) to join our Payment Operations Centre team!

What we are looking for:

✔️ MUST be fully fluent in BOTH French and English to be considered
✔️ Minimum 3 years in an operations support and/or Service Desk environment.
✔️ Proficiency in executing ITIL functions (Incident, Request, Change, Problem Management) and a strong grasp of modern OS, SAAS, and networking.
✔️ Highly reliable and ready to work permanent shifts, participate in on-call rotations, and periodic overtime to support a 24/7 infrastructure.
✔️Must pass comprehensive background checks (criminal, credit, identity, employment, and education)
✔️ASSETS: Experience with supported tech (Lynx, SWIFT, ACSS/USBE, ITSM, Google Workspace, Jira/Confluence) and ITIL, HDI or similar certifications.

Why should you apply?

Massive National Impact: You won’t just be maintaining systems; you will play a critical part in the deployment of Canada’s new national payment system, the Real-Time Rail (RTR).

Dynamic Work Environment: This isn’t your average desk job. You will be at the front lines of 24/7 operational duties, providing critical monitoring, incident mediation, and advisory services to financial members.

Unmatched Perks & Benefits:

✔️Flexible, hybrid (remote/office) environment.
✔️Competitive compensation package, including annual variable bonus and defined contribution pension plan with employer matching percentage (if eligible).
✔️Comprehensive health and dental benefit coverage, including mental health coverage, life insurance and a health spending account for you and your dependents
✔️Paid time off: minimum four weeks paid vacation, sick and personal days,
✔️December holiday shutdown and cultural holiday observance days.
✔️26 weeks of paid maternity and parental leave top-up (if eligible)
✔️Rewards and recognition program.
✔️Access to office gym facilities.
✔️Internal and external professional development opportunities.
✔️Fun team and organizational events.
✔️ Office snacks and drinks
✔️Monthly all staff forums led by our Executive Leadership Team.

If you are a resourceful, energetic problem-solver who thrives in high-stakes environments and wants to leave a lasting mark on Canada’s financial tech landscape, this is for you.

Please reach out directly to me to be considered or feel free to SHARE with your network!