Application Support Analyst

Exciting Opportunity: Application Support Analyst
Location: Downtown Toronto – Hybrid
Rate: 45/hr

Candidate Requirements/Must-Have skills:
– 5+ years of experience in Application Support, and Production Support
– Strong experience with incident management and troubleshooting
– Hands-on experience with monitoring tools such as Dynatrace and Splunk
– Experience using ServiceNow or similar ticketing systems
– Experience supporting web-based and client-server applications
– Knowledge of software testing methodologies (UAT, system testing, validation)
– Experience supporting production releases and change management
– Familiarity with Jira and Confluence for documentation and collaboration
– Strong analytical and problem-solving skills
– Excellent communication and stakeholder coordination skills
– Ability to work in 24/7 support environment

Please email your resume to deepa.satsavia@aaronconsulting.ca.