Application Support Analyst

Key Responsibilities:
– Provide Level 2/3 application support for Digital Channels: Online applications, Mobile Banking, Brokerage, and Payments.
– Manage incidents, conduct root cause analysis, and validate defects in production.
– Perform regression and sanity testing post technology changes.
– Coordinate traffic redirections (On-Prem & Cloud) and oversee disaster recovery processes.
– Facilitate bridge and outage coordination for complex business/technical issues with development teams and vendors.
– Engage with CertaPay, Banking, and Brokerage tickets.
– Utilize technologies like GKE, Azure, Dynatrace and Splunk
– Offer after-hours support and fulfill pager duties when required.