Salesforce Architect – Service Cloud Voice / IVR

🚨 Hiring: Salesforce Architect – Service Cloud Voice / IVR

📍 Toronto, Ontario, Canada
💼 Contract | Hybrid – 2–3 Days Onsite

We are looking for an experienced Salesforce Architect with strong expertise in Service Cloud Voice, IVR, Contact Center solutions, and CTI integrations.

Must Have:
• Strong experience designing and implementing Salesforce Service Cloud Voice solutions
• Hands-on experience with IVR/CTI, preferably Amazon Connect
• Expertise in Omni-Channel Routing for Voice & Digital Channels
• Experience with Salesforce Agentforce
• Strong knowledge of Apex, Flows & Process Builder
• Experience integrating Salesforce with internal/external systems
• Understanding of IVR flows, queues, routing profiles & Contact Lens
• Experience translating business requirements into scalable contact center architectures
• Strong team leadership and deployment experience

📩 Interested candidates can share their updated resume at ankit.p@siriinfo.com.