Production Support Engineer

🚨 Hiring: Production Support Engineer
📍 Location: Toronto – 4 Days a Week Onsite
🤝 Interview: F2F final round interview might be required
🏢 Business: Commercial Line of Business

Job Description:

We are looking for an experienced Production Support Engineer to support the Commercial Line of Business. The ideal candidate should have strong experience in production support, incident management, monitoring, automation, and infrastructure management.

🔹 Key Responsibilities:

• Implement and maintain monitoring systems to proactively identify potential issues.
• Respond to incidents and outages, diagnose problems, and restore services.
• Automate repetitive tasks and processes to improve efficiency.
• Manage and maintain servers, networks, cloud resources, and underlying infrastructure.
• Plan for future capacity requirements and ensure systems can handle anticipated workloads.
• Develop and maintain software deployment and release processes.
• Collaborate with Development, Operations, and other stakeholders to ensure system reliability and availability.
• Maintain clear and concise technical documentation.
• Identify opportunities for continuous improvement and enhance system reliability and performance.

🔹 Required Skills & Qualifications

• 8+ years of experience in Production Support handling production incidents.
• Excellent knowledge of OCP (OpenShift Container Platform) and Windows environments.
• Hands-on experience with Dynatrace monitoring tools.
• Strong knowledge of Windows and Linux operating systems.
• Scripting experience with Shell Scripting, Python, and PowerShell.
• Experience with SQL database management and MongoDB.
• Hands-on experience with Kubernetes / Container Services.
• Knowledge of Disaster Recovery Planning and execution.

📩 Interested candidates can share their updated resume for consideration.