Bilingual – KYC Associate

Curious if you’re a bilingual banking professional ready to make an impact? Apply Now!

Working with one of our top financial clients, this role calls for a Bilingual – KYC Associate. This position offers an exciting opportunity to leverage your banking experience, strong communication skills, and bilingual proficiency to support AML compliance and client verification processes in a collaborative environment. The role involves handling client requests, conducting thorough KYC checks, and ensuring regulatory adherence.

Pay rate range (CAD): $17.60/hr – $30.98/hr

Responsibilities

Handle client requests related to AML, including verifying personal information and conducting KYC checks
Perform validations to ensure compliance with regulatory requirements
Document and report findings accurately, maintaining professional communication with clients
Collaborate with AML and Compliance teams to align processes with internal policies
Manage incoming transactions, validate information, and perform necessary adjustments
Escalate processing or operational issues when appropriate
Identify opportunities for process improvements in service delivery
Respond effectively and promptly to partner inquiries
Prioritize workload to meet SLAs for quality and productivity
Stay informed about industry regulations, emerging issues, and application of due diligence
Exercise discretion in handling confidential information and escalate high-risk activities
Support adherence to anti-money laundering, business continuity, and operational frameworks
Desired Skill-Set

Bilingual in English and French, both written and verbal
4-5 years of experience in banking/financial services, including call center, collections, or client verification roles
Proven experience conducting KYC checks and verifying client data
Strong business writing skills to document conversations professionally
Tech-savvy with the ability to navigate multiple software platforms
Proficiency in Microsoft Office 365 (Excel, Word, Outlook)
Excellent communication skills, both verbal and written
Attention to detail and accuracy in all activities
Strong collaboration and customer service skills
Ability to adhere to strict deadlines and handle high volumes of work
Nice to Have

Previous experience with banking environments
Familiarity with AML, industry regulations, and global platforms
Knowledge of foreign exchange and money market products