Manager, Incident Response & IT Operations

Job Title: Manager, Incident Response & IT Operations
Location: Hybrid – 1 day/week in office, Ontario
Rate: $60–$65/hr INC (during contract)
Salary: $120,000–$125,000 base + incentives
Employment Type: Contract-to-Permanent (3–6 months contract, clear path to permanent)
About the Role:
Step into a high-impact leadership role at the heart of a large-scale IT environment! You’ll lead incident response across multi-department systems, including stores, eCommerce, and supply chain operations. Be the calm, decisive leader during critical incidents, drive continuous improvement, and shape the future of IT operations.
What You’ll Do:
Lead a team of 7–10 incident response & IT operations professionals
Own incident response strategy, escalation, and post-incident analysis
Drive change management, governance, and operational efficiency
Collaborate with cross-functional teams across IT, infrastructure, and business units
Report on incident metrics and KPIs to senior leadership
Who You Are:
7+ years in incident management, IT operations, or IT service management
Strong leadership experience, managing mid-sized teams
Retail or large enterprise experience preferred (store + eComm + supply chain)
Skilled in ServiceNow, ITSM frameworks, Windows Server / Domain Controllers, Active Directory, Azure, Office 365
Calm under pressure, decisive, proactive, and excellent communicator
Why You’ll Love It:
Hybrid work model with long-term stability
Competitive base salary + incentives
High-visibility role with leadership impact
Opportunity to convert to permanent full-time
Apply Now to take ownership of incident response and IT operations in a fast-paced, high-visibility role! Send your resume to tinak@corgta.com