SRE – Application Support

We’re Hiring | SRE – Application Support (Mainframe, AIX, OnDemand)-Canada
📍 Toronto, ON (Hybrid- 4 days onsite)
Pay Range: $50-$55/hr.

𝐔𝐏𝐃𝐀𝐓𝐄: Client interview Face 2 Face is a must
𝐔𝐏𝐃𝐀𝐓𝐄: Mainframes & production support experience is a must have. AIX exposure is good to have.

𝐑𝐨𝐥𝐞 𝐎𝐯𝐞𝐫𝐯𝐢𝐞𝐰
We are seeking an experienced Site Reliability Engineer SRE to join the Application Support team for a large scale mission critical banking platform supporting Canadas leading financial institution The role focuses on ensuring high availability stability and performance of enterprise applications running across Mainframe OnDemand and AIX environments
The ideal candidate will have strong production support experience a proactive SRE mindset and the ability to work in a high availability regulated banking environment

𝐊𝐞𝐲 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬:
Provide Level 2 application support for critical banking applications running on Mainframe AIX and OnDemand platforms
Monitor application health system performance and batch processing to ensure 24×7 availability and reliability
Troubleshoot and resolve production incidents perform root cause analysis RCA and implement preventive measures
Support Mainframe batch jobs scheduling and OnDemand report processing
Work closely with development infrastructure and operations teams to ensure smooth releases and deployments
Participate in incident management problem management and change management processes
Drive SRE best practices such as automation resilience monitoring and operational excellence
Create and maintain runbooks SOPs and operational documentation
Provide on call support as part of a rotational support model

𝐑𝐞𝐪𝐮𝐢𝐫𝐞𝐝 𝐒𝐤𝐢𝐥𝐥𝐬 𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞:
Strong experience in Application Support SRE Production Support roles
Hands on experience with
o Mainframe environments batch processing job monitoring production support
o IBM OnDemand or sim ilar report management tools
o AIX UnixLinux systems administration and troubleshooting
Experience supporting mission critical applications in large enterprise or banking environments
Strong understanding of incident problem and change management processes
Ability to analyze logs job failures and system alerts to quickly restore services
Excellent communication skills and ability to work with cross functional teams

𝐍𝐢𝐜𝐞 𝐭𝐨 𝐇𝐚𝐯𝐞:
Experience in banking or financial services domain
Exposure to automation scripting or monitoring tools
Familiarity with ITIL processes
Prior experience working in regulated high availability environments

Interested candidates reach out for more information
Email: huda@aarorn.com