Client Services Technical Lead

As part of our collaborative technical support team, you will play a crucial role in providing post-sales support for complex technical product-related issues. Independently, you will assist customers with in-depth technical queries, ensuring a seamless experience through various communication channels. Acting as a liaison between our company and customers, you may also extend support for pre-sales challenges encountered during Proof of Concepts.

⛑️ Key Responsibilities
– Offer technical expertise to customers on product functions and usage
– Act as the go-to person for engineers seeking assistance in your field of expertise
– Manage customer expectations, project deliverables, and facilitate cross-functional escalations

🛫 Basic Qualifications
📚 Bachelor’s degree in Engineering, Computer Science, or related field; or equivalent experience
– Proficiency in Active Directory, LDAP-based directories, RADIUS authentication, sniffer trace analysis, networking protocols, OS concepts, and virtual environments
– Familiarity with databases, SSL VPN devices, Windows Server, Linux, IIS, ISA, TMG, UAG, XML, .NET, SQL
– Ability to provide innovative solutions and a genuine passion for customer and partner success

We are seeking a candidate with over 10 years of industry experience in customer support, technical application support, and troubleshooting within network and data security products.