User Experience Researcher

About the job
We’re Hiring: UX Researcher – Digital Product Strategy & Transformation

📍Remote | TELUS Digital

Are you passionate about creating intuitive, human-centered digital experiences? TELUS is looking for a UX Researcher to join our Digital Product Strategy & Transformation team to help shape the future of telus.com and the My TELUS web and app.

As part of our UX Research team, you’ll play a key role in uncovering insights that drive strategic decisions and improve the lives of millions of customers across Canada. We’re looking for someone who thrives in a fast-paced, agile environment and has a strong blend of qualitative and quantitative research skills.

What You’ll Be Doing:

Conduct foundational and evaluative UX research using a variety of methods
Deliver compelling, insight-driven stories through reports, presentations, and recordings
Partner with product, design, and business teams to inform strategic direction
Prioritize research based on business impact and product goals
Help evolve our UX research processes and guide others in best practices
Advocate for user-centered design across the organization

What You Bring:

5+ years of UX research experience with a strong portfolio of projects
Deep knowledge of both qualitative and quantitative research methodologies
Ability to transform complex data into clear, actionable insights
Strong storytelling, communication, and collaboration skills
Adaptability in a fast-moving, agile environment

Why Join TELUS:

Make a real impact on digital experiences for millions of users
Work in a remote-first, flexible environment
Join a collaborative, diverse, and growth-oriented team
Be part of a company that values innovation, community, and continuous learning

If you’re passionate about digital products, data-driven decisions, and user-centered design, we’d love to hear from you.

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