Technical Product Manager – Microsoft Dynamics 365

Hiring  Technical Product Manager – Microsoft Dynamics 365 Contact Center role for Canada location

Work type; Contract & Remote in Canada

Plz don’t share your resume if you’re not in Canada with valid work authorization

Top 2 Skills :
1.Microsoft Dynamics 365 Contact Center / Omnichannel is relevant as well
2.Power Platform (specifically Power Automate, Power BI)

Expert in using Power Automate flows to push/fetch/sync data – for example, the knowledge base integration between CDW’s Contact Center and ServiceNow is all managed by Power Automate – there are many requirements in the scope that have dependencies on Power Automate flows that moves case data between multiple systems
Expert in Power BI, is able to build/modify/deploy custom BI reports as the business needs

Key Needs:
Manage the roadmap and prioritization of enhancement backlog.
Collaborate with stakeholders in diverse functional areas within the organization that use the platform.
Actively work with 3rd party, internal IT support and technical teams to resolve bugs and issues.
Lead technical design sessions and own the implementation of D365 Contact Center solutions.
Provide technical oversight on key components such as:
D365 Contact Center
D365 Customer Service Case Management
Unified Routing, Workstreams
Channel configuration and custom channel integration (voice, chat, social, email)
Fabric and Power BI (semantic data modeling, creating/building custom dashboards/views)
Knowledge of core D365 CE architecture and Dataverse is a plus
Microsoft Copilot Studio and Virtual Agents is a plus
Knowledge and understanding and experience with Azure Communication Services is a plus

Interested one can share your updated word resume to srujini@ydcpro.com