Technical Customer Support Lead

**HIRING – FULLTIME PERMANENT – REMOTE CANADA (Candidates must be located in Canada to be considered)**

Our tech client is looking for a Technical Customer Support Lead!

If you are interested and fit the requirements, please send your resume to safao@corgta.com! No third party vendors please

To be considered, candidates must be able to troubleshoot and support customer queries around:

– Integrations
– API usage
– Data inconsistencies
– Workflow executions
– Authentication issues

Technical Skills
Strong working knowledge of SQL (intermediate or higher), including writing queries, analyzing datasets, and understanding joins, filters, and aggregations.
Comfortable working with APIs and integrations, including troubleshooting and supporting related customer issues.
Experience with BI and reporting tools such as PowerBI, Tableau, Explo, or similar analytics platforms.
Familiarity with modern data warehouse technologies (e.g., Snowflake or equivalent).
Demonstrated ability to debug and investigate:
Data inconsistencies and anomalies
Authentication and access-related issues
Workflow execution failures

Nice-to-Have / Bonus Experience
Experience working with AI or AI-powered tooling in a support environment.
Exposure to telecom, ISP, or connectivity-related products.
Experience improving or designing support processes, SLAs, or QA frameworks.
Experience creating or scaling knowledge bases and documentation libraries