Technical Analyst – Service Desk
Job Description
Location: Hybrid
📆 Submission Deadline: Thursday, November 21, 2024, 9:00 AM
💼 Role: Net New Role (Contract)
Required Experience:
🔹 Service Desk/Tier 1 Support: Minimum of 24 months or equivalent experience
Requirements:
💻 Proficiency with basic software solutions
🗣️ Strong communication and time management skills
🔧 Proven ability to learn new tools
✅ Dependable and reliable team player
📚 Familiarity with updating and using a knowledge base
⚙️ General understanding of computer systems, analysis techniques, and ITIL processes
🌍 Bilingual (French)
📜 Certifications in ITIL V3/4, KCS, or M365
Key Responsibilities:
🔍 Resolve customer issues by applying best practices and available tools
📝 Update and utilize troubleshooting documentation within the knowledge base
📞 Provide timely support by addressing incidents via various communication channels
🤝 Collaborate with the IT Service Desk team to improve processes and deliver exceptional service
🤔 Why BQ INTERNATIONAL LTD.?
This is your chance to join a prestigious government organization and work on impactful IT projects while advancing your career in a dynamic environment.
