Systems Testing / QA Specialist (Intermediate)
Job Description
We’re Hiring: Systems Testing / QA Specialist (Intermediate) 🚀
📍 Location: Toronto, ON (Hybrid – up to 2–3 days onsite)
🏢 Client: Supply Ontario (Public Sector)
📅 Start Date: Feb 2, 2026
⏳ Duration: Until Jan 29, 2027
🕒 Hours: 7.25 hours/day | 5 days/week
🔍 Role Overview
We are looking for an experienced QA / Systems Testing Specialist to support the implementation of Genesys Cloud CX CCaaS and Verint Workforce Management & Quality Management solutions. The role involves close collaboration with vendors and internal stakeholders to ensure high-quality delivery.
✅ Must-Have Requirements
🧪 5+ years designing, executing, and maintaining manual & automated test cases
📞 5+ years testing Genesys Cloud CX and Verint (WFM / QM) platforms
🔁 5+ years of functional, regression, integration & UI testing
🧑💼 5+ years supporting UAT coordination and issue resolution
🤝 Experience working with Test Analysts, Business Analysts, vendors & IT teams
🐞 Strong defect management using JIRA / Azure DevOps
📊 Ability to analyze logs, investigate production issues, and escalate risks
🎯 Key Responsibilities
📝 Develop and execute test strategies, plans, and cases
🔄 Perform end-to-end functional and integration testing
📢 Track, log, and report defects and test progress
🛠 Coordinate test environments and tools with IT teams
📈 Identify process improvements and quality enhancements
📂 Support Contact Centre Operations with documentation and reporting
🎓 Qualifications
🎓 Bachelor’s degree in Computer Science, IT, or related field
🏛 Public sector experience – Nice to Have
🤖 Test automation experience – Asset
💬 Strong communication, documentation & analytical skills
⚠️ IMPORTANT ELIGIBILITY CRITERIA
🇨🇦 ONLY candidates who are currently in Canada will be considered
🛂 Must have Canadian Permanent Residency (PR) or Open Work Permit
❌ Candidates outside Canada or requiring sponsorship are NOT eligible
📩 Interested candidates:Kindly send the following documents to hrsmss@smsoftconsulting.com
Please share your updated resume (Word format), expected hourly rate, visa status, and LinkedIn profile.
