Systems Administrator/Operations Support Specialist – Intermediate

Hiring – RQ11168 | Systems Administrator/Operations Support Specialist – Intermediate
📍 Location: 222 Jarvis St., Toronto, Ontario
🏢 Client: Ministry of Public and Business Service Delivery and Procurement
💼 Work Type: Onsite (5 Days/Week)
📅 Start Date: July 13, 2026
📅 End Date: March 31, 2027
🔄 Extension: Probable after the initial mandate
⏰ Hours: 7.25 hours per day
🔒 Security Level: No Clearance Required

Must Have:
• Identify and provide solutions to complex application development problems.
• Ability to acquire knowledge of program area, IT systems, and business environment.
• Perform software upgrades, apply patches, and provide customer interface to ensure requested changes are implemented.
• Monitor computer workload trends and make adjustments to ensure optimum utilization of computer resources.

Nice Have:
• Knowledge of, or ability to gain knowledge in, the Public Sector / OPS IT Service Management framework.
• Open to learning new contact center solutions applications.
• Experience solving issues with contact center solutions including AWS products such as Amazon Connect (primary), Computer Talk (Ice bar application – secondary), and NICE workforce management applications.

Responsibilities:
• Provides systems administration and systems operations support, including setting up user access, user profiles, backup and recovery, day-to-day computer systems operations.
• Perform software upgrades, apply patches, and provide customer interface to ensure requested changes are implemented.
• Monitor computer workload trends and make adjustments to ensure optimum utilization of computer resources.
• Upkeep, configure, install and support the clients’ network and coordinate the various systems.

General Skills:
• Experience at the specified experience level setting up user access and user profiles, backup and recovery, and day-to-day computer systems operations.
• Experience with one or more operating systems.
• Experience with one or more hardware platforms.
• Experience with information retrieval packages.
• Experience with one or more communications protocols.
• Experience with middleware and gateways.
• Excellent analytical, problem-solving and decision-making skills; verbal and written communication skills; and interpersonal skills.
• A team player with a track record for meeting deadlines.

Desirable Skills:
• Experience with distributed and networked systems.
• Awareness of emerging IT trends.
• Experience in one or more programming languages.
• Knowledge and understanding of Accessibility for Ontarians with Disability Act (AODA) and related regulations and standards.

Interested candidates directly share the resume on:
📧 mishra.neha@smsoftconsulting.com Neha Mishra