Support Executive

long term Contract // Downtown, ON //Canada. Please share resumes to Amarjeet.Kumar@akkodisgroup.com

Role:- CAN_Support Executive
Location- Downtown Toronto ON
Employment Type: Contract
Exp range: 10+ years Exp

Industry: BFSI

Role: Production Support

Roles & Responsibilities
Manage day to day production support issues
Responsible for change management activities in test and production environments, including deployment of code, while adhering to source code management and release management policies
Maintain health and safety of production systems and applications. Identify risks and risk mitigation opportunities. Improve existing application instrumentation and monitoring.
Work with development teams and business partners to provide input on best mix of development, interfacing applications, and third party vendor solutions to meet business requirements and project objectives in an agile environment.
Effectively communicate and build rapport with team members, management, stakeholders, infrastructure teams and interface groups using a variety of techniques and collaboration from start to finish
Build knowledge in all aspects of the organization, the business, and information systems
Provide coaching, expertise, and feedback to build the capability of the team? Involved in occasional weekend and after-hours support”

Must Have Technical/Functional Skills –

Digital : Microsoft Azure~Digital : DevOps Monitoring and Management~Microsoft SQL Server 2019~Unix / Linux Basics and Commands~ASP.NET 4.5
“Experience with troubleshooting application and database issues by leveraging tools such as Dynatrace/Aternity/OEM in a AIX/Linux environment
Proficiency with Microsoft SQL Server, Microsoft C#, ASP.Net, SQL, PL/SQL programming
Strong knowledge Linux/Unix operating systems
Experience with automation of routine database/infrastructure administration tasks
Oracle database architecture, database performance monitoring and SQL tuning
Proficiency with cloud hosted applications, Microsoft Azure, OCP
Proficiency with Windows Server operating systems and IIS
DEVOPs and SRE experience (Jenkins, Ansible etc..)
Strong ability to write/read/troubleshoot SQL queries”

Desirable skills:
Proficiency with Javascript, jQuery, AngularJS
Java
Strong analytical, problem solving, and decision-making skills
Strong understanding of ITIL service management processes and familiarity with tools such as ServiceNow”

Keywords:
~Microsoft C#, ASP.Net, SQL, PL/SQL , Linux/Unix, Azure, OCP~