Sr. Technical Support Analyst – Pega

Hiring: Sr. Technical Support Analyst – Pega
📍 Toronto, ON | Hybrid – 4 Days WFO
🕒 Contract: 12 Months

We are looking for a Senior Technical Support Analyst with strong Pega & Application Support experience.

🔑 Key Skills:
🔹 Pega Platform / Pega-based applications
🔹 Application & Production Support
🔹 Unix & SQL troubleshooting
🔹 Dynatrace – monitoring & dashboards
🔹 ELK / Elasticsearch – logging & analysis
🔹 PagerDuty & alert management
🔹 Job Scheduling & system health checks
🔹 Incident investigation & Root Cause Analysis (RCA)
🔹 Workflow / process analysis and troubleshooting
🔹 Production support documentation & processes
🔹 Rotational On-Call Support

📩 Interested candidates: Please send your updated resume to aayush.tyagi@pacerstaffing.com