Sr. Application Support Analyst/Banking
Job Description
Are you an experienced Application Support professional seeking to make an impact in a dynamic financial environment? Apply Now!
Working with one of our top financial clients, this role calls for a Senior Application Support Analyst. This position involves providing essential technical support to a broad portfolio of business-critical banking applications, ensuring seamless operations and rapid issue resolution.
Pay rate range (CAD): $66.66/hr – $80.00/hr
Responsibilities
Provide daily support for diverse applications, including locally hosted and vendor-managed platforms
Investigate, diagnose, and resolve application issues to minimize business disruption
Collaborate with internal teams and external vendors to manage incidents and implement solutions
Communicate effectively with stakeholders regarding issues, resolutions, and system updates
Document workflows, processes, and issue resolutions using tools like Visio and Excel
Support SSO configurations, system integrations, and basic networking troubleshooting
Manage and track support tickets via ServiceNow with accurate documentation and timely closure
Contribute to knowledge-sharing initiatives and continuous improvement efforts within the support team
Desired Skill-Set
Strong background in software development and technical troubleshooting
Understanding of SSO, API integrations, and basic networking concepts (security protocols not required)
Proficiency with Microsoft Excel and Visio for documentation and analysis
Experience with ServiceNow support ticket management
Ability to communicate technical issues in simple language
Experience investigating and troubleshooting system integrations across platforms
Familiarity with FTP systems and file transfer processes
Experience supporting both internally developed and cloud-based SaaS applications
Nice to Have
Previous help desk or technical support experience
Soft Skills
Strong analytical and problem-solving capabilities
Customer-focused mindset with excellent verbal and written communication skills
