ServiceNow Business Analyst

We are seeking a ServiceNow Business Analyst specializing in Governance, Risk & Compliance for a 12-month contract + renewal in Toronto, ON-hybrid work model (3 days/week onsite). This role offers a competitive rate of $90/hour.

The ideal candidate will have intermediate experience in delivering ServiceNow Governance, Risk and Compliance and Integrated Risk Management solutions within large enterprise environments.

Key responsibilities include:
✔ Gathering and documenting business requirements for ServiceNow Governance, Risk and Compliance, Integrated Risk Management, Configuration Management Database, Application Portfolio Management, or Technology Portfolio Management.
✔ Leading stakeholder workshops and translating governance and compliance requirements into functional business requirements.
✔ Creating business requirements documents, functional requirements documents, user stories, process maps, acceptance criteria, and requirements traceability.
✔ Designing governance scorecards, compliance dashboards, key performance indicators, executive reporting, and Performance Analytics reporting.
✔ Supporting attestation and certification programs, including ownership certification, application reviews, compliance reviews, technology standards validation, and governance reporting.
✔ Collaborating with ServiceNow developers, administrators, and solution architects to implement business requirements.
✔ Performing gap analysis, impact assessments, data mapping, data validation, and integration analysis.
✔ Planning and coordinating user acceptance testing, validating reporting accuracy, and supporting defect resolution.

Strong knowledge in the following areas is required:
– Governance, Risk and Compliance
– Integrated Risk Management
– ServiceNow Workflows
– Performance Analytics
– Compliance and Audit
– Risk Management
– Configuration Management Database
– Application Portfolio Management
– Technology Portfolio Management
– Business Process Mapping
– User Acceptance Testing
– Executive Reporting

Public sector experience is preferred.